The importance of feedback
Updated: Sep 26, 2023
As part of their transitionary approach to regulation, CQC has reiterated the importance of hearing from people who use services, their relatives and friends, carers and management and from other local groups involved including Healthwatch.
QUIQVIEW offers providers an instant way to survey and capture people’s views, with ready-made surveys that can be sent out instantly via email, added to your website or completed locally on a tablet or even on paper.
Users are notified as new responses come in, with results collated in real-time showing what people think and providing invaluable pointers about how you are perceived.
Having the best policies and systems does not guarantee the highest level of care, and unless you listen to people you cannot be seen to be responsive and committed to continual improvement.
QUIQVIEW gives the flexibility to ask any questions whenever you want, so is ideal for responding to topical events or changes in guidance.
For more information or to book your demo please go to https://www.quiqsolutions.com/quiqview
What stood out to me is the idea that feedback is only useful when people have a clear opportunity to explain their experience. I noticed this while going through the Kroger survey information on krogexfeedback.com, where the feedback questions help break the shopping experience into specific parts instead of asking for one general opinion. It made sense to me because answering specific questions makes it easier to remember what actually happened and give more useful feedback.
Had a recent shopping trip at Kroger? Your feedback matters! Participate in the Kroger Feedback Survey to ensure your voice is heard and enjoy perks like earning fuel points or entering sweepstakes for exciting rewards. Your thoughts shape the Kroger shopping experience!