NHS CHAT:

Continuing Healthcare Tool

The QUIQCARE Continuing Healthcare Assurance Tool (CHAT) is currently in use in 97% of CCGs enabling them to meet their quality assurance obligations for CHC (Continuing Healthcare).

QUIQCARE CHAT enables CCGs to rate their CHC Provision against the KLOEs from the National Operating Model, and has additional guidance and best practice examples to help users self-assess their compliance with the Standards. There is an in-built survey that measures patient experience and allows comparison of results

locally, regionally and nationally.

One tool: One goal

  • Self Assessment

  • Action Planning

  • Evidence and Information gathering

  • Policies and Resources

  • Surveys for Patient Feedback

  • Examples of Practice for all KLOEs

QUIQCARE CHAT enables CCGs to rate their CHC Provision against the KLOEs from the National Operating Model, and has additional guidance and best practice examples to help users self-assess their compliance with the Standards. There is an in-built survey that measures patient experience and allows comparison of results

locally, regionally and nationally.

 

The 3 key areas covered within CHAT are:

 

  • Assessment and Decision-Making

  • Care Planning / Commissioning of CHC Packages of Care

  • Enablers

Key Points

  • Online CHC Assurance Tool covering all requirements in the National Operating Model

  • CCGs self assess followed by Peer Review by other CCGs or NHS England

  • Focuses on quality improvement and visibility ensures accountability

  • Powerful reporting with local and regional view of compliance on demand

  • Benchmark against other CCGs with regional and national views

  • User-friendly application, includes guidance and activity reminders for all users

  • Low cost, quick and easy to implement. No software installation required.

  • Fully supported and updated, with free remote training for all users, training videos and helpdesk

  • Built in Audit and Survey functions ensures all interested parties can have their say

  • Resource and Document Library for local and national policies

  • Forum for networking and sharing the latest developments in CHC

Keeping it all in one place

 

QUIQCARE CHAT is the online platform for CCGs to record their CHC assurance evidence individually, but also where applicable, as a combined assurance picture (for CSUs or single CHC teams covering multiple CCGs) using the Master Sites' function. NHS England’s Regional lead teams can review evidence periodically and add their own inspection comments. CHAT is a collaborative platform to review ongoing progress with action plans and as a result makes a positive impact on quality improvement.

 

 

Real savings

 

By using QUIQCARE CHAT there are efficiency savings for CCGs and NHS England; using a single system it is possible to compare results “like for like” and to create regional and national reports which can be run on demand showing the real-time position. The Action Plan function enables areas for improvement to be detailed across all participants and stakeholders, these remain visible for all users with email reminders ensuring nothing gets missed.

CHAT: Background

In March 2014, NHS England published their National Operating Model for CHC, including guidance for CCGs and an Assurance and Improvement Framework incorporating a number of Key Lines of Enquiry (KLOE). 

 

In order to facilitate a roll-out of the quality Standards, NHS England approached QUIQSOLUTIONS to develop an online assurance tool containing the required Standards based on the proven QUIQCARE. A pilot was commissioned involving 10 CCGs from London and the Midlands and East regions, and after positive feedback a decision was made to roll-out the system nationally in 2015.

Resources

CHAT Quick Start Videos

Book Online Training

We provide free online training sessions to make sure you get the most from CHAT. Typically these take around 45 minutes to an hour and can be held at a suitable time for you.

 

They focus on the day-to-day use of CHAT highlighting the key features and providing a deeper understanding of its use and benefits.

Documents & Brochures

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