Question 1

Completing Requests for Information

Accepted Answer

This video shows how to complete a request for information. Typically this might be a Monthly or Quarterly request sent by an ICB or Local Authority to collect key data from your service and help in their commissioning.

https://vimeo.com/754746864

Question 2

Completing Site Data

Accepted Answer

Site data is the 'static data' about your service. Typically this is the address, number of service users and what the service offers
 
https://player.vimeo.com/video/324938049?badge=0

Question 3

Completing a Question Set

Accepted Answer

Question sets are similar to Audits built right into the main system. 
 
They let you answer direct questions that inform the Authority about your service.
 
https://player.vimeo.com/video/333967948?badge=0

Question 4

Adding Evidential Assurance

Accepted Answer

Evidential Assurance is the information you store to provide evidence of how your service meets compliance standards. For example the Care Quality Commission (CQC) break their standards into 5 areas and these are contained in the system. 
 
This is an on-going process and keeping the system upto date will mean you have all your evidence at your finger tips ready for whenever you are asked to show an Inspector.
 
https://player.vimeo.com/video/324959637?badge=0

Question 5

Further Information Requests

Accepted Answer

Occasionally you might need to edit or amend your answers to a particular question(s) once it has been reviewed by the reviewing authority. These are known as ' Further Information Requests'.
 
They work in just the same way as the original Question Completion Set request, you will be notified by email of the request and once logged in you will see the Big Blue Button. 
 
This video quickly shows you how to edit your response after a Further Information Request has been received. 
 
https://player.vimeo.com/video/346874863?badge=0

Question 6

Completing requests for information

Accepted Answer

This video shows how to complete a request for information. Typically this might be a Monthly or Quarterly request sent by an ICB or Local Authority to collect key data from your service and help in their commissioning.
https://vimeo.com/754746864

Question 7

Entering data about your service

Accepted Answer

Site data is the 'static data' about your service. Typically this is the address, number of service users and what the service offers

https://vimeo.com/324938049

Question 8

iQAAPS Auditor recorded training webinar

Accepted Answer

A recorded training session for Auditors carried out 18/8/22, outlining the main features, hosted by SPS and QUIQSOLUTIONS.

https://vimeo.com/745007533

Question 9

Creating a Review Overview

Accepted Answer

https://vimeo.com/731314635

Question 10

HomeScreen Familiarisation

Accepted Answer

https://vimeo.com/683849214

Question 11

Adding Evidence

Accepted Answer

https://vimeo.com/683840989

Question 12

Action Plans

Accepted Answer

https://vimeo.com/683842307

Question 13

Documents Overview

Accepted Answer

https://vimeo.com/685420200

Question 14

Audits

Accepted Answer

https://vimeo.com/686667412

Question 15

Surveys

Accepted Answer

https://vimeo.com/686337569

Question 16

Adding paper based form responses

Accepted Answer

If you have the Forms in paper format you can enter the responses yourself into the system so that all your feedback is collated in one place.

https://vimeo.com/768178070

Question 17

Using the Infection Prevention & Control Guidance

Accepted Answer

https://vimeo.com/735814671

Question 18

CHAT User overview

Accepted Answer

https://player.vimeo.com/video/324956859?badge=0

Question 19

Using Audits

Accepted Answer

https://player.vimeo.com/video/324956501?badge=0

Question 20

Using Surveys

Accepted Answer

https://player.vimeo.com/video/324956616?badge=0

Question 21

Adding Evidence

Accepted Answer

https://player.vimeo.com/video/324957096?badge=0

Question 22

Action Plans

Accepted Answer

https://vimeo.com/683842307

Question 23

Entering Surveys received on paper forms

Accepted Answer

https://player.vimeo.com/video/385486061?badge=0

On occasion you may need to enter Survey data that has been provided using the optional paper based forms. 
 
Typically these forms will have been created as a PDF directly from the online form using the PDF feature in CHAT or QUIQCARE.
 
This simple process will allow you to enter the data, and then have collated in exactly the same way as it would have been if it was submitted online.

Question 24

ICB Homescreen Familiarisation

Accepted Answer

Since the change from CCG and STPs to ICBs and Sub Locations there have been some shifts of responsibility between various organisations. This quick video is designed to show new ICB users where things are on the AIMS homescreen.

https://vimeo.com/793373540

Question 25

AIMS Overview for users

Accepted Answer

This short video runs through the whole process from the original request to the completion of your Improvement Plan, and demonstrates how the system works.
 
It is designed to show new users how to use the system and what to expect at each stage.
 
Note: Some of the screens in this video might look slightly different than those on your live system due to variations in different users configurations. However the main features are the same and work in the same fashion.
 
https://player.vimeo.com/video/357785681?badge=0

Question 26

Handling Further Information Requests

Accepted Answer

Once an Improvement Plan has been submitted the Reviewer might need more information. They do this using a Further Information Request.
 
Further Information Requests re-open the original submission and allow you to make edits  taking into account the Reviewers comments.
 
Once the edit has been made it is returned to the reviewer. They may ask for additional information again, or accept the submission and publish their final Review.
https://player.vimeo.com/video/358086000?badge=0

Question 27

Using Escalation Workflow

Accepted Answer

The workflow for some Sub Locations  requires them to have their ICB sign off on the Improvement Plan submission prior to them being sent to Region.
In this case the person completing the Improvement Plan will not be given the facility to Mark As Complete, in other words submit directly to the Region, they will instead only be able to Escalate to a pre-configured ICB Responsible Person.
 
The Responsible Person will then review the submission.
 
https://player.vimeo.com/video/348575528?badge=0

Question 28

Using Escalation as the Responsible Person

Accepted Answer

The Responsible Person refers to the person who has the relevant permissions to submit an Improvement Plan after it has been compiled by a colleague.
 
The Responsible Peron has the opportunity to edit the plan, ask for additional details, and finally submit the final version using the Escalate procedure with the Host site and then to Mark As Complete.
 
This video concentrates on the Responsible Persons role, to get a complete view of the process see the Using Escalation Workflow video which details the Host Sites process.
 
https://player.vimeo.com/video/348837940?badge=0

Question 29

PAM: Home Screen Tour

Accepted Answer

https://vimeo.com/682820482

Question 30

PAM: Adding Evidence

Accepted Answer

Note: Some of the screens in this video might look slightly different than those on your live system due to variations in different users configurations. However the main features are the same and work in the same fashion.
 
https://vimeo.com/682819784

Question 31

PAM: Costed Action Plans

Accepted Answer

Release Early September 2023

https://vimeo.com/859687707?share=copy

Question 32

PAM: Action Plans

Accepted Answer

https://vimeo.com/683757730

Question 33

What browser should I use?

Accepted Answer

You can use any browser to access QUIQSOLUTIONS' systems, although we do not support some earlier versions.
We encounter most difficulties with Internet Explorer, especially versions lower than 10, as updates from Microsoft can often change settings and make access more unreliable.
These earlier versions are no longer supported by Microsoft and so all users should upgrade to the latest version simply on security grounds.
The most stable browsers are Mozilla Firefox, Google Chrome and Apple Safari, although we test on Opera and other less common browsers and they prove to work well.

Question 34

What do I do if I forget my Username or Password?

Accepted Answer

On the login page you will see two links under the entry fields. One says ‘Forgot username’ and the other ‘Forgot Password’.
This will generate an email to the address on your account - please make sure that if you don't see the email to check your Spam and Junk folders.
Simply click the link and follow the instructions. You will be prompted to change your password as a security measure.

Question 35

I can't see how to create Surveys or Audits

Accepted Answer

The new Form Creator is not a standard feature of the product and is a paid upgrade. If you need to create your own Audits, Requests for Information or Surveys please contact us to upgrade.
The upgrade is a very quick process, in fact immediate, and we provide full training when you upgrade.

Question 36

How do I add new users?

Accepted Answer

You can add new users through the Settings menu on the toolbar. The products are licensed by number of users so, assuming you have sufficient seats, you can simply add a new user by completing the form.
If you have run out of licenses just check to make sure that the ones that are allocated are still valid, often people move around and you may find you have redundant users still allocated against a license. if that is the case it is simply a case of changing that users details to your new user.
If you do need to have more users than the licenses please do contact us and we can upgrade you immediately.

Question 37

Why can't I delete a user from the system?

Accepted Answer

To ensure that important information does not lose visibility you cannot delete a user until all the items they are responsible for have been allocated to someone else. So if they have an Evidence Item or an Action Plan allocated to them that must be re-allocated before you can delete them.
You can find out quickly who owns what items by going to Reports on the main toolbar, and then running a reporteach on Evidence, Action Plans and Documents. If you see the user's name simply click the item and re-allocate it to another user.
Once all items are re-allocated you will see a Delete button appear next to the user's name and you can then remove them.
Just a note on this: Often when you need to remove a user someone else takes that position over. In this case you can simply edit the user who has left and enter the new person's details. All the items attached to the old user will then be the responsibility of the new user.

Question 38

I have several sites and I need to get an overall report, how do I do it?"

Accepted Answer

When you go to Reports on the main toolbar create your report criteria as normal. To see all the sites collated as an overall view click the check box called ‘Aggregate’.

Question 39

When I use certain report types I can't see the output option I want

Accepted Answer

This is because some report formats are not able to display the data as requested by the report criteria.
For example, a Pie Chart would not be able to display information over a period of time, as it can only show a snapshot of now. Equally a Grid Report isn’t able to show a proportional view of data.
The options that are shown are therefore tailored to the report criteria to ensure you get meaningful results.

Question 40

When I try to login I get an 'OOOPS' message

Accepted Answer

This is a system alert letting you know that there is a difficulty. 
 
The screen will never appear on its own - there will be a dialogue box that explains the issue and it is important to read this. 
 
The most common reason for the alert is when a user is responding to an email notification (which is addressed to specific login), clicks the button on the email and the system registers that another user is already logged in and creates the alert.
 
For example:
 
If you were working on CHAT and you click on the AIMS email notification button the system will realise that you are logged in already and inform you to logoff the CHAT session before logging into AIMS.
 
Please remember that the browser does not need to be open and visible for you to be logged in to the system, you could still be logged in and not realise it. This is why it is important to logoff when you have finished working in any given session.
 
If you have this situation, open your browser and logout of any live sessions, then re-try to login to AIMS.

Question 41

What browser should I use?

Accepted Answer

You can use any browser to access QUIQSOLUTIONS' systems, although we do not support some earlier versions.
We encounter most difficulties with Internet Explorer, especially versions lower than 10, as updates from Microsoft can often change settings and make access more unreliable.
These earlier versions are no longer supported by Microsoft and so all users should upgrade to the latest version simply on security grounds.
The most stable browsers are Mozilla Firefox, Google Chrome and Apple Safari, although we test on Opera and other less common browsers and they prove to work well.

Question 42

What do I do if I forget my Username or Password?

Accepted Answer

On the login page you will see two links under the entry fields. One says ‘Forgot username’ and the other ‘Forgot Password’.
This will generate an email to the address on your account - please make sure that if you don't see the email to check your Spam and Junk folders.
Simply click the link and follow the instructions. You will be prompted to change your password as a security measure.

Question 43

Can I have the emails for AIMS sent to my email box?

Accepted Answer

No.
 
CCG emails all go to the Generic email box, this is so colleagues can pick them up and act on them.
 
AIMS is a time critical system and should someone be away from work for any reason it is imperative that their team members can also access the system.

Question 44

Can I have the emails copied to me?

Accepted Answer

AIMS itself cannot copy emails to many mailboxes. This is primarily due to a management difficulty in keeping track of all the people who may or not need to have access.
 
Once the email has been delivered to the Generic AIMS mailbox your IT department might be able to setup a forwading system to send the same email to a number of personal mailboxes, but this is out of the remit AIMS itself.

Question 45

I cant find the email

Accepted Answer

There is extensive checking and reporting built into AIMS, should an email be 'bounced' or rejected after it has been sent the AIMS team will know about this and take steps to correct things. 
 
 • Firstly ensure you are accessing the correct login, only use the AIMS Credentials.
 • Whilst AIMS uses the same overall system as CHAT it is important to ensure you have logged out of CHAT before accessing AIMS. The two processes are seperate and on occasions your browser might remember your CHAT login and use that instead of AIMS. This is a feature of your browser and not AIMS directly, so always make sure you type in your AIMS credentials.

Question 46

I don't know what to do?

Accepted Answer

There are several Training Videos (javascript:void(0))you can acces from the Help menu in AIMS.
 
To get a complete overview of the system we have created an overview video which outlines the whole process in about 5 minutes whcih may well be worth watching.
 
Watch the video 'Overview for CCG users'.
 
You can also see it here(javascript:void(0))

Question 47

Process Overview for Regional Users

Accepted Answer

This video shows you the whole process and explains the concept. From the original 2 questions to final review and reports. 
 
https://player.vimeo.com/video/358817401?badge=0

Question 48

Adminstrators Dashboard Overview

Accepted Answer

A quick tour of the main Grid view and its key features for Administrators.
 
The Dashboard Grid brings togther all the information to keep Adminstratiors in control and fully informed of the process across their reporting sites.
 
https://player.vimeo.com/video/348373203?badge=0

Question 49

Manually Requesting an Improvement Plan

Accepted Answer

Regional users can manually generate requests for an Improvement Plan for selected standards even if a request has not been generated automatically.
 
https://player.vimeo.com/video/568375859?badge=0

Question 50

Re-Sending a Quarterly Question Requests

Accepted Answer

If a request to complete the quartlerly questions has already been sent to a site and for some reason the user cannot locate it you can re-send the request, or delete it and create a new one. You would only usually need to send a completely new request if the email address of the original one has changed or is somehow not accessible by the responder.
 
(Please note: For licensing and security reasons only QUIQSOLUTIONS Administrators can change the responders email address with written management approval.  To change an email address contact admin@quiqsolutions.com or call on 01948  841116.)
 
Remember: Only ONE request for Quarterly Responses can be live on any given site at any one time. 
 
https://player.vimeo.com/video/348373288?badge=0

Question 51

"A mistake has been made on the 2 Questions, I need to resend it"

Question 52

Re-Sending an Improvement Plan request

Question 53

Working with Reviews

Question 54

Amending Answers : Further Information Requests (community user)

Question 55

AIMS Overview for Community users

Question 56

Action Plans

Question 57

Adding Evidence

Question 58

Using Audits

Question 59

Using Surveys

Question 60

Working with Reviews

Question 61

Amending Answers : Further Information Requests (community user)

Question 62

Pre-recorded training webinar for Units

Question 63

iQAAPs: Unit Home Screen overview

Question 64

iQAAPs Adding Assurance

Using The NHS PLACER system: Video Guides

NHS PLACER

Short 2 minute 'How To' videos shows you quickly and simply how to navigate the PLACER Overview