Quick Guides to using PAC for Administration Users

We build these quick videos so you can how to access the key features of your system easily. If there is anything you would like us to add just let us know.

PAC: Provider Assurance & Compliance

Please note that the videos do not have Audio. The screens used in these videos may not look exactly the same as yours. Different implementations use different standards, but the system operates in exactly the same way.

NHS Commissioning

Working with Reviews

Reviews are used to comment on the assurance provided by Responders after they have completed their Assurance Requests.

Reviewers make their comments against each standard and KLOE and can request further information from the responder if required. Once the Review has been completed and the comments finalised Publishing the Review will make it visible to the responders site alongside the Assurance item.
Publishers can Edit and Delete comments made by themselves and, if there are Reviewers who do not have Publishing rights, they can also Edit those comments prior to final publication for which they alone will be responsible. Please remember: The screens shown are for illustration only, yours may look different but the process is exactly the same.



Amending Answers : Further Information Requests (community user)

How to quickly amend a response item after it has been reviewed and a Request for Further Information has been sent. This process is used by responders to change their answers at the request of the reviewer. When an authority reviewer makes comments against your statements they may need to have more information from you. They can send you a Further Information Request, which will re-open your original response and allow you to edit it, as well as seeing the comments made by the reviewer. Please remember: The screens shown are for illustration only, yours may look different but the process is exactly the same.